Auralie – Chat uses AI to help patients communicate better with their doctors. One of its most impressive features is the chatbot, which AI empowers. By integrating ChatGPT, our team helped this chatbot become a global appointment scheduling assistant capable of assisting users outside of office hours — all while maintaining full HIPAA compliance for secure and private healthcare communication.
The company wanted to enhance the digital patient experience by changing its previous chatbot to work as an AI-based healthcare assistant at all hours. The business required a solution that could.
Auralie - Chat is designed to transform the healthcare experience with intelligent scheduling, empathetic AI support, and seamless system integration.
Patient Satisfaction
Reduction in Scheduling Time
Less Manual Support Load
You can talk to the chatbot after working hours for help and to get advice related to your health.
Time zone issues are addressed with a booking engine updated in real time with availability in several regions.
Whenever the clinic is open, the chatbot can change its actions accordingly.
JWT is used to secure patient data and protect all interactions on the portal.
Records and reviews the discussions had with patients for internal training.
The bot is capable of processing a patient’s symptoms, the times they are available for appointments, and their insurance coverage.
The interface is where healthcare admins can see analytics, check how their bots function, and handle appointments.
When the system is open, the bot can easily connect the user with a human support agent if needed.
Timezone-Sensitive Scheduling: Handling real-time appointment scheduling across varied global time zones without conflicts or delays.
AI Integration for Natural Interaction: Delivering intelligent and natural AI responses that adapt based on clinic hours and user context.
Scalable Architecture: Managing backend load and ensuring real-time sync during peak usage without system slowdowns.
Compliance & Data Security: Ensuring full HIPAA compliance while collecting, storing, and processing sensitive patient data.
Integration Challenge (added for completeness): Seamlessly integrating the chatbot into existing healthcare platforms without disrupting ongoing workflows.
BOSC Tech Labs developed a flexible, AI-driven appointment scheduling and patient support solution tailored to healthcare needs. Its intelligent timezone engine converts appointment slots in real time, ensuring global users book accurately without manual intervention. The system logs and organizes each interaction to improve both patient experience and clinic performance.
In addition, our customized ChatGPT integration allows the bot to provide medically aware, empathetic, and context-sensitive replies even outside office hours. The secure backend architecture built with Node.js and MongoDB scales on demand, while JWT-based access controls ensure HIPAA compliance. This holistic solution empowers clinics to deliver smarter, faster, and more secure patient care—anytime, anywhere.
We use reliable and cutting-edge technologies to create secure, efficient, and scalable solutions that turn your ideas into powerful products.
React
Node js
MongoDB
Open AI
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