Auralie

Your Smart Voice Assistant for Patient Appointments

Name: BOSC Tech Labs
Brand: BOSC
Rating: 5/5 (36 reviews)

Auralie, your 24/7 healthcare voice assistant system, implements natural conversational interfaces to enhance both patient-clinic operations and appointment scheduling and hospital workflow functions.

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App Abstract

Auralie is an advanced AI system that autonomously books appointments, manages patient databases, and handles basic inquiries. Its AI-driven voice interface mimics human interaction, efficiently operating clinics across Australia and India.

Business Requirements

Auralie boosts efficiency by managing records, scheduling appointments, and helping staff and patients communicate more easily.

Lets patients book or ask questions using a natural voice system — no staff needed
Automatically schedules appointments using real-time availability
Keeps patient records and personal info secure and easy to access
Shows all upcoming appointments in one calendar to prevent overbooking
Sends reminders by call, text, or email to reduce missed appointments
Understands patient questions and responds clearly, just like a human would
Records every call to keep track of patient choices and follow-up needs

Making a Real Difference for Healthcare Teams

A smart voice solution that saves time, reduces workload, and keeps your clinic connected — day or night

80% Drop in Hold Times

50% Less Work for Staff

95%+ Call Accuracy

24/7 Availability

List of App Features

Intelligent Call Handling

Patients book appointments easily using voice — no long wait times, no confusion.

Appointment Booking & Reminders

Finds the best slots and sends reminders to cut down missed appointments and double bookings.

Pre-Consultation Notes for Doctors

Collects patient symptoms and history during the call and sends a summary to doctors before the visit.

Multi-Language Support (Upcoming Feature)

Will support local languages to better serve diverse communities.

EHR System Integration (Phase 2)

Will sync with medical record systems to keep everything up to date and in one place

Challenges Faced

The system faced challenges in speech recognition due to patients having various accents and producing speech hard to understand.

Users benefited from improved results whenever their dialogues with the system included both responding to interruptions and programmed replies.

The maintenance of user engagement relied heavily on making the AI system sound like a human voice instead of robotic speech tones.

Voice recognition needed accurate separation of background distractions and main dialogues in order to function properly.

Solution

Auralie, developed by BOSC Tech Labs, addresses key challenges by leveraging advanced AI and NLP algorithms. To provide smoother interactions, the system uses voice recognition technology capable of filtering out background noise and understanding various accents. Interruptions during calls are managed with a sophisticated conversation flow algorithm that provides smooth transitions.

Real-time calendar integration capability of the app manages appointments to minimize scheduling conflicts along with automated reminders which cut down no-show occurrences by 30%. The app’s achievement of quantitative performance targets includes the 60% reduction of receptionist call duration alongside a 90% success rate for tasks and maintaining patient satisfaction at 95% levels. These operational solutions improve both clinic management systems and deliver improved satisfaction for patients and clinical staff.

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Our set of Technology Stacks

We use reliable and cutting-edge technologies to create secure, efficient, and scalable solutions that turn your ideas into powerful products.

Twilio

Python

Pipecat

AWS Transcribe

GPT 4.1

Rime

SileroVAD

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Auralie – Chat

Auralie – Chat helps patients book appointments, get answers, and stay connected with care, anytime, day or night. It’s like having a helpful healthcare assistant always ready to chat.

Tech Stack

Supported Devices

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